NEw Clients

We welcome new professional clients, be they qualified designers, landscapers or gardeners. We hope that the information below is helpful for when it comes to sending your first list and we look forward to hearing from you.  


To set up an account with us, we'll just need a few things:  your business name, address and contact details. Then we can set up a customer account for you. 

When you send us your plant list it helps us to also include the delivery address (in full) that you'd like the order to be sent to, as well as the sizes and quantities you're after. When you're ready, you can send your list to sales@ctsplants.com.

Most of our clients find using our Availability and Looking Good lists extremely helpful, as these are updated regularly with plants that are ready now (and include sizes and prices).

Once we have sent you your first quote as we can supply it and you have reviewed it and confirmed the order, then we will issue you with a pro-forma invoice. For new client’s first order, we just ask that this be paid up front, prior to delivery. All your subsequent orders will first be delivered and then we will issue you with an invoice which can be paid over the phone or via online banking. Our bank details are on the bottom of the pro-forma.

A FEW THINGS TO NOTE:

  • Once confirmed, orders can’t easily be amended. Neither stock nor space is held until an order is confirmed. Temporary holdings can be made on request, but this is limited to confirmed orders (as opposed to speculative lists or quotes) and is allocated on a first come, first served basis for established and regular clients.

  • Please provide an invoice address when you open an account with us, and let us know if anything changes. We can’t amend to whom the invoice is addressed to after the order has been delivered.

  • Visit our Deliveries page to see our information regarding carriage charges and delivery options.